Free tool

What does an hour offline actually cost?

Downtime gets argued about in percentages, which nobody has an instinct for. Put your own numbers in and it turns into money and minutes instead.

168 if you sell around the clock.

Optional — leave at 0 to ignore.

An hour of downtime costs you
$275
That's $4.58 a minute.

What each SLA actually allows

The same percentages, converted into time you'd be offline — and what that time costs at the rate above.

UptimeDowntime / year/ month/ dayCost / year
99%3d 15h 36m7h 18m14m 24s$24,066
99.5%1d 19h 48m3h 39m7m 12s$12,033
99.9%8h 45m43m 48s1m 26s$2,407
99.95%4h 22m21m 53s43.2s$1,203
99.99%52m 33s4m 22s8.6s$241
99.999%5m 15s26.3s864ms$24

Cost per year assumes the full allowance is used and that downtime falls during trading hours. Nothing here is sent to us — the numbers stay in your browser.

Why “three nines” sounds better than it is

99.9% uptime reads like a rounding error away from perfect. It allows nearly nine hours offline a year — and because outages arrive all at once rather than in polite two-minute slices, that whole allowance can be spent in a single afternoon.

The other half people miss is when. An hour down at 4am costs almost nothing; the same hour on your busiest morning can cost more than the rest of the month. Averages are a floor, not a forecast.

How this is worked out

Revenue is spread across the hours you actually trade, not all 168 in a week — a shop open 40 hours loses roughly four times more per hour than a flat weekly average would suggest. If you add blocked staff, their cost is added on top, because an outage bills you twice: once in sales you didn't make and once in people who can't work.

What it doesn't try to price is the part that shows up later — refunds, support load, and customers who quietly don't come back. Treat the number as conservative.

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