This is the agreement between you and UptimeTwin LLC, 351 San Felipe Road, Ste 101 #1018, Hollister, CA 95023, USA ("UptimeTwin", "we"). It covers how you may use our website and our monitoring service. Creating an account means you accept it, so please read it first.
When you create an account or use UptimeTwin (the "Service"), you accept these terms and our Privacy Policy, which forms part of this agreement. If you are signing up for an organisation, you accept these terms on its behalf and confirm you are allowed to do that. If any of this does not work for you, please do not create an account.
You need to be at least 16, or older if that is the age of digital consent where you live.
UptimeTwin checks the websites, servers and network endpoints you set up, and tells you when something changes. You get a dashboard, status pages and reports, plus AI features that help you troubleshoot, within the limits in section 2A. We will add and change features over time.
The Service includes three AI features: the first-responder diagnosis written up after an incident, the assistant in the dashboard, and the connector for MCP clients such as Claude and Cursor. They are not unlimited. Each paid plan includes a monthly allowance of diagnoses, of assistant questions and of connector calls, with daily limits on diagnoses and questions, as shown on our pricing page. The free plan includes a smaller monthly allowance of diagnoses and assistant questions, and during an account’s first 14 days a starter allowance shared between them, which is used first; on the free plan the connector has a starter allowance only, usable during those first 14 days. All of it is shown there.
AI boost packs. You can buy a one-time AI boost pack. On a paid plan it adds diagnoses, assistant questions and connector calls, its credit is used only after the matching monthly allowance has run out, and any credit left expires 3 months after the date you bought it. On the free plan it adds uses shared between diagnoses and assistant questions, used after the free plan’s own allowances, and they do not expire. Either way it is a single purchase, not a subscription, and where you hold more than one pack, the one that expires soonest is used first. Daily and per-monitor limits still apply while you use it. Boost packs are non-refundable except where the law requires otherwise, have no cash value, and cannot be moved to another account. If your paid plan ends, unused boost credit stays on your account until it expires and can still be used for diagnoses and assistant questions on the free plan. It is not refunded. Buying one is not a change to your plan’s price, including a founding price.
Fair use of the AI features. Do not resell AI access on its own, use the connector to export data in bulk, or share API tokens between accounts. We may slow, pause or switch off AI access for an account whose use is affecting other customers.
Changing allowances. We may lower AI allowances or tighten these limits with at least 30 days’ notice, under the plan-limits terms in section 6, and the change applies from your next billing period. We may raise allowances at any time without notice. A founding price locks the price you pay, not the features or limits of a plan.
Monitoring tools can be misused, so this part matters. Only monitor things you own or have clear permission to monitor. You also agree not to:
We can suspend checks that look abusive or that point at systems you do not appear to be authorised to monitor, and we can remove accounts or content that break these terms.
If someone brings a claim against us because of Your Data, because you broke these terms, or because you monitored something you were not authorised to monitor, you will cover the losses, costs and reasonable legal fees we incur. We will tell you promptly about any such claim. We ask for this because we cannot see what you choose to monitor or what you put into the Service, and you can. This section does not apply to consumers where the law does not allow it.
We offer a free tier and paid plans. Paid plans are billed in advance through Stripe and renew automatically until you cancel. Prices do not include taxes such as VAT or sales tax. Where we have to collect them, they are added at checkout.
You can cancel whenever you like from your account settings. Cancelling takes effect at the end of the period you have already paid for, and you keep paid features until then. Payments are not refundable, and we do not credit partial periods or unused time, except where the law requires it or where this section says otherwise. If a payment fails, we may downgrade or suspend paid features until it goes through. When your plan ends or you move to a smaller one, what the new plan does not include pauses: monitor types it does not run, chat and webhook alert channels (email alerts carry on), quiet hours, weekly maintenance windows, a check region you chose, and checks faster than it allows. Nothing is deleted, and each comes back when your plan includes it again. We may change prices or plan limits, including the AI allowances in section 2A, with at least 30 days’ notice, and any change applies from your next billing period.
If we stop offering the Service, or we close your account when you have done nothing wrong, we will refund the unused part of anything you have paid in advance.
If you are a consumer in the EU or the UK, you normally have 14 days to change your mind about a purchase. By subscribing you ask us to start straight away, and you accept that you lose that right once we have fully delivered the period you paid for. If you withdraw part-way through, we may keep a proportionate amount for what you have already used.
The free tier is offered as-is, for personal or commercial use, within its published limits. We may change those limits and features at any time — monitor counts, check frequency, alert channels, retention, integrations. We may also add fair-use limits to keep things working for everyone. We will give reasonable notice before cutting anything significant, and we will protect existing free accounts where we practically can, but we cannot promise any particular free feature will stay. The free tier does not include white-label or client-facing branding; putting UptimeTwin under your own or a client’s brand needs the Pro, Business or MSP plan, or one of the extras in section 6A that does it.
New accounts receive the Pro plan’s features for 14 days at no charge and without a payment card (the "Pro trial"). The Pro trial does not include the Pro plan’s text and call credits, AI allowance or support. When it ends the account returns to the Free plan: features the Free plan does not include stop, and monitors beyond the Free plan’s limits are paused, not deleted. We may change or end the Pro trial for new accounts at any time.
Extras are small things you can buy on top of a plan, including the free tier where an extra says so. Buying one does not change your plan or its price, including a founding price.
UptimeTwin is a best-effort service, not a guarantee. We work to check your endpoints reliably and to get alerts to you quickly, but we cannot promise the Service will never be interrupted, that we will catch every outage, that every alert will arrive, or that every diagnostic will be right. Checks and alerts depend on networks and third parties we do not control.
So please do not make us your only safeguard. UptimeTwin helps you spot problems and react to them. It does not replace your own redundancy, backups and operational monitoring. Unless you have a separate written service-level agreement with us, the Service comes with no uptime or response-time commitment.
The Service is not built for situations where a failure could lead to death, personal injury or serious damage — life-support systems, safety-critical infrastructure and the like. Please do not rely on it for those.
AI-assisted troubleshooting can be wrong or incomplete. Treat what it suggests as a starting point, check it before you act on it, and do not treat it as professional advice.
We rely on other companies and services to run the Service: Stripe for payments, email and push providers for alerts, AI model providers for the AI features in section 2A, cloud providers for infrastructure, and the public domain and address registries a check has to query. Our Privacy Policy names all of them. If you sign in with Google or GitHub, that account is governed by their terms.
We are not answerable for services you choose to connect, such as Google or GitHub sign-in, or for sites we link to. The providers we use to deliver the Service itself are ours to manage, as our Privacy Policy describes — though section 7 still applies to network problems nobody controls. Links to other sites are there for convenience and are not endorsements.
Your monitor configurations, data and content stay yours ("Your Data"). You give us permission to host, store, process and transmit Your Data to run the Service for you, keep it secure, support you, meet our legal obligations, and improve the Service — including in aggregated or de-identified form that no longer identifies you or your endpoints — as described in our Privacy Policy.
If you send us ideas or feedback, we may use them without restriction or payment. You never have to send any.
If you use the Service for a business and Your Data includes other people’s personal data — alert recipients, status-page subscribers — you are the controller of that data and we are your processor. We process it only to run the monitoring you set up, only for as long as your account is open, and only on your instructions. We keep it confidential, protect it with the measures set out in our Privacy Policy, and use only the providers listed there to help us. We will help you answer requests from the people concerned and from regulators, delete or return the data when your account ends, and give you what you need to satisfy yourself that this arrangement meets Article 28 of the EU and UK GDPR. This paragraph is that agreement — there is nothing separate to sign.
UptimeTwin itself — the software, the design, the branding — stays ours. These terms let you use the Service; they do not give you rights in it beyond that.
To the fullest extent the law allows, the Service is provided "as is" and "as available," with no warranties of any kind, express, implied or statutory. That includes any implied warranty of merchantability, fitness for a particular purpose, or non-infringement.
Sections 10 and 11 apply only as far as the law allows.
Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, for fraud, for wilful misconduct or gross negligence, or for anything else the law does not let us exclude.
Otherwise, and to the fullest extent the law allows, UptimeTwin and its officers, employees, contractors and suppliers are not liable for indirect, incidental, special, consequential or punitive damages. That includes lost profits, revenue, data or goodwill, and it includes damage caused by an outage we missed or an alert that arrived late or not at all — even if we were told such damage was possible.
For any claim about the Service, our total liability is capped at what you paid us in the three months before whatever caused the claim. If you only use the free tier, that cap is USD $100. Some places do not allow limits like these, so parts of this section may not apply to you.
You can delete your account yourself, at any time, from your account settings. Deletion is scheduled 48 hours ahead, and signing back in during that window cancels it. Any active subscription is cancelled at the same time. Export anything you want to keep before then: monitor configurations export as CSV on any plan, and analytics history exports on the Pro, Business and MSP plans.
We may suspend or close your account if you seriously break these terms, use the Service abusively or unlawfully, or put us or other people at legal risk. If a free account goes unused for 12 months, we may delete it, and we will email you at least 30 days before we do. We may also stop offering the Service, or part of it, with reasonable notice — section 6 covers the refund if that happens.
Some sections are meant to outlast the account, and they do: fair use (section 4), the indemnity (section 5), your data and our software (section 9), warranties (section 10), limits on liability (section 11), governing law (section 14), the legal basics (section 15), and any amounts you already owe us. Whatever data remains after deletion is handled as described in the Privacy Policy.
We will update these terms from time to time. If a change materially reduces your rights or the Service, we will email you at least 30 days before it takes effect. If you do not want the new terms, you can cancel before they start, and we will refund any unused prepaid time.
For smaller changes we will update the "Last updated" date above. Carrying on with the Service after a change takes effect means you accept the new version.
These terms are governed by the law of the State of California, ignoring conflict-of-law rules, and the state and federal courts for San Benito County, California handle any dispute we cannot settle between ourselves. None of this removes consumer-protection rights you have under the law of your own country, and if you are a consumer you may also be able to bring proceedings where you live.
You can add a mobile number as an alert channel under Settings → Notifications. If you do, UptimeTwin LLC will send automated text messages to that number about the monitors on your account: when one goes down or comes back, and when it reports another change you monitor for, such as a slow response or a certificate or domain that is about to expire. These are alerts you set up yourself, not marketing, and agreeing to receive them is never a condition of buying anything from us.
We text a number only after you have ticked the consent box beside it and entered the six-digit code we send to that phone. Message frequency varies with your own monitors and settings: a quiet estate may never text you, and a rough week may text you several times a day. Message and data rates may apply; those are your carrier’s charges, not ours.
Reply STOP to any message to cancel at any time. Reply HELP for help, or email [email protected]. Stopping texts leaves the rest of your account alone: your monitors keep running and your other alert channels keep working. Neither we nor the mobile carriers can guarantee that a text arrives, or arrives on time, and section 7 applies to texts as it does to every other alert. Your number goes to our SMS delivery provider so it can deliver your alerts, and nowhere else; it is never shared or sold to third parties for marketing purposes. Our Privacy Policy has the detail.
Where alert phone calls are available, you can add a phone number as an alert channel under Settings → Notifications. If you do, UptimeTwin LLC will place automated calls to that number, in a computer-generated voice, when a monitor on your account goes down. We do not call about recoveries, slow responses or expiry notices. These calls are alerts you set up yourself, never marketing, and agreeing to receive them is never a condition of buying anything from us.
We call a number about your monitors only after you have ticked the consent box beside it and entered the six-digit code we read out to you in a first call to that number. No more than three calls go out about the same monitor in 24 hours. Your carrier’s usual charges for incoming calls may apply.
To stop the calls, press 9 during any call, or remove the number under Settings → Notifications. Pressing 9 switches off alert calls to that number straight away and records that you withdrew your consent; to start them again you add the number again, agree again and confirm it with a new code. Pressing 1 during a call acknowledges the outage. Stopping calls leaves the rest of your account alone: your monitors keep running and your other alert channels keep working.
Calls use the same credits as text alerts. A call to a number in the US or Canada uses 3, and a call to any other country we call uses 6, and that includes the call that reads out the code. A call that is not picked up, by you or your voicemail, uses none. When you are out of credits we do not call, and your other channels still alert you. Neither we nor the phone networks can guarantee that a call connects, or connects on time, and section 7 applies to calls as it does to every other alert. Your number and the words of each call go to our calling provider so it can place the calls, and nowhere else; your number is never shared or sold to third parties for marketing purposes. Our Privacy Policy has the detail.
Questions about these terms? Email [email protected] or use our contact page.
Formal legal notices go to [email protected], or by post to UptimeTwin LLC, 351 San Felipe Road, Ste 101 #1018, Hollister, CA 95023, USA. Our business phone number is 1-833-878-4634. We give you notice by email to your account address, or in the app.